The overall objective is to assist the capacity building and human resource development of the newly-formed Business Registration Department of the Tax Committee and to ensure its ability to sustain and develop further the One Stop Shop service (OSS) for business registration. A key task is to help the Tax Committee to further consolidate its service portfolio, while strengthening the Registration Department to sustain and further improve the OSS system.
- Providing an organisational capability assessment of the Registration Department including its structures, systems, staff skills, resources and performance as well as identifying its strengths and weaknesses.
- Analysing tasks that need to be performed for the Department to function efficiently and examining the use of management information and the extent to which a “Quality Management” approach exists.
- Developing and delivering a communication strategy for One Stop Shop users, Tax Committee partners and stakeholders within government (especially Agencies of Statistics and Pensions), as well as for the wider business and donor community. Furthermore, developing a web site strategy to be used as a major information.
- Compiling a study on estimating the operational impact of the OSS on the Tajikistan economy by using key indicators (e.g. GDP, public sector net income) as well as illustrating how the financing requirements of running and developing the OSS system impact the net economic profit. Furthermore, integrating practical methods of impact assessment (including Regulatory Impact Assessment) into the Registration Department’s management processes.
- Assisting the Registration Department to develop new capabilities; addressing weaknesses and building strengths to enable it to better contribute to on-going strategic thinking on how to best develop the OSS through adapting to the actual operational realities of the OSS system.
- Ensuring that the Registration Department will become an effective vehicle for the practical delivery of the One Stop Shop function within the Tax Committee, including strengthening its ability to operate as the key organisational mechanism for implementing change.