The Institution Building and Good Governance Department delivers consulting services in a broad spectrum, ranging from public administration reform, justice and home affairs as well as regulatory affairs to vocational education and training, civil society and NGO development.

We provide our public sector clients with the expertise and tools required to manage reforms aiming at improving efficiency and effectiveness as well as increasing the service quality for citizens. To this end, we advise government authorities at the central, regional and local level on restructuring and re-organisation strategies and develop their change management capacities.

Expert advise on up-to-date Human Resource Management and Development strategies forms the core of our services that help public administrations improve their operational capacity increasing quality of service delivery. We design tailor-made curricula and training programmes for civil servants in all sectors of the public administration and the judiciary contributing to the reinforcement of administrative capacity and the rule of law.

We support civil society organisations and NGOs in their endeavour to strengthen democratic participation helping to ensure equitable representation of minorities in political and economic life. In all of the above areas, we assist public authorities as well as organisations representing civil society to develop advanced media and communication policies and to implement modern IT-based information systems.

• Improvement of Public Service Operational Capacity and Service Delivery Quality
• Legislative Review, Drafting and Implementation
• Human Resource Development and Specialised Training for Civil Servants and Members of the Judiciary
• Civil Society Strengthening and Participation
• Restructuring and Reorganisation of all Branches of Government
• Development of Media and Communications Policies and Practice
• Development & Implementation of IT-Based Information Systems